More than once I have encountered the situation where the casino technical support responds with templates or ignores me altogether. Once the withdrawal froze, and no one really explained anything to me. Is there any casino where the support service actually works, and does not pretend?

Yes, there are some, for example, 1-x-bet.in. The support there is really top-notch. You write in the chat and they respond within a couple of minutes, without robots and templates. I had a situation when I accidentally chose the wrong withdrawal method - they quickly changed everything and helped. They communicate politely, explain, and are not rude. It is obvious that real people work there who care. This inspires confidence, especially when it comes to money.